Use cases · Corporate IT

What your team hands off — role by role.

A Role Twin shows up differently depending on who it augments. Every state-changing action still waits for an explicit human yes, and every action lands in your own audit log under the twin’s name. L1 is live across Microsoft 365, Google Workspace, Azure, and GCP.

L1 service desk Live · M365 · Workspace · Azure · GCP

The queue that never needed a person.

Marcus runs the desk. His Role Twin (Avery) clears repeatable directory work — wherever those requests arrive — so the team spends time on tickets that need judgment.

New-hire onboarding

Account, licenses, groups, shared access — one confirmed conversation instead of a portal safari.

Password & access recovery

Reset access, revoke sessions, clear MFA methods for lost-device scenarios — with guards on privileged accounts.

Group membership

Add/remove members, create standard groups, refuse high-risk and role-assignable groups by policy.

License churn

Assign and revoke licenses with pool pre-checks so you don’t fail silently on an exhausted pool.

Offboarding

Disable, revoke sessions, strip non-high-risk groups and licenses — dry-run first when you want a preview.

Mailbox & calendar access

Out-of-office, delegate access, calendar permissions — reversible admin work without hunting the console.

L2 escalations Rolling out

Deterministic escalations — not the judgment calls.

Role Twin handles the button-pushing half of L2. Engineers keep the judgment. JIT elevation of the twin’s own identity.

Resource lifecycle

Start, stop, restart, redeploy controlled resources. Time-bound elevation — no standing infra admin.

Cost & capacity

Spend summary, trend, forecast, budget status, anomaly scan across your cloud estate.

Sign-in & risk triage

Read sign-in signals, revoke sessions, support MFA recovery paths under the same confirmation gate.

L3 senior engineering Stage 3 · Roadmap

Twin prepares. Human decides.

High-risk, high-context work: the twin gathers diagnostics and drafts the change; a verified human co-signs before execution.

Runbook assembly

Collect signals, draft steps, surface risk — then wait for co-signature. Both requester and approver on the audit trail.

Team Twin handoff

When Team Twin ships, specialists can take any interaction back without shutting coverage off for the rest of the team. Roadmap →

Security & compliance

Evidence where you already look.

Privileged change export

Actions already sit in your tenant audit log under the twin’s name — ready for quarterly review.

Chain of custody

Requester + confirmation timestamp + twin actor. Built for auditors who ask “who said yes?”

Private inference

Keep reasoning inside your boundary for residency and regulated workloads without changing the identity story.

IT leadership

Coverage up. Burnout down. Headcount steady.

Move people up a tier

Role Twin absorbs the portal work so L1 becomes the farm system for L2, not a permanent queue of password resets.

MSP multi-tenant scale

One Role Twin per client tenant, isolated containers, white-label option — fleet economics without revenue share. For MSPs →

Match a Role Twin to your queue.

Live demo in a sandbox — bring the tickets you hate most.